Services
Whether you’re opening a new business, renovating your façade or constructing a new building, many City departments work cooperatively to guide you through the permitting processes.
The BOS:311 app is a fantastic way to connect to the city and help improve our neighborhood by reporting non-emergency issues. Download it for the iPhone or Android.
Below is a list of departments who may be of assistance:
24-Hour Mayor's Hotline
Please call 311
City Council
Boston City Council Directory
(617) 635-3040
City Clerk
Boston City Clerk
(617) 635-4601
Assessing & Taxes:
City of Boston Assessing Department:
(617) 635-4287
City of Boston Taxpayer Referral & Assistance Center:
(617) 635-4287
Boston Planning & Development Agency
(Formerly Boston Redevelopment Authority)
For General Information
(617) 722-4300
Business
Broadband and Cable
Broadband and Cable Department
(617) 635-3112
Cultural Affairs
Mayor’s Office of Arts & Culture
(617) 635-3911
Elections Department
Elections Department
(617) 635-8683
Emergency Shelter Commission
City of Boston Emergency Shelter Commission
(617) 534-5395
EMS
City of Boston Emergency Medical Services
(617) 343-2367
Environment
City of Boston Environmental Department
(617) 635-3850
Fire Department
Dial 911 in any emergency.
City of Boston Smoke & Carbon Monoxide Detector Inspections
(617) 343-3628
City of Boston Fire Headquarters
(617) 343-3550
Historic Designation & Preservation
City of Boston Landmarks Commission
(617) 635-3850
Housing & Residential
City of Boston Department of Neighborhood Development
(617) 635-3880
City of Boston Office of Neighborhood Services
(617) 635-3485
City of Boston Home Center
(617) 635-3880
City of Boston Rental Housing Resource Center
(617) 635-4200
City of Boston Rental Inspection Program
(617) 635-5300
Inspectional Services & Code Enforcement
City of Boston Inspectional Services Department
(617) 635-5300
City of Boston Division of Health Inspections
(617) 635-5300
City of Boston Code Enforcement Division
(617) 635-4900
Licensing
City of Boston Entertainment Licensing
(617) 635-4165
City of Boston Licensing Board
(617) 635-4170
Police
The Downtown Boston BID falls within the City of Boston’s Police District A-1
District A-1 Telephone
(617) 343-4240 [dial 911 in any emergency]
Public Health
City of Boston Public Health Commission
(617) 534-5395
Public Works, Maintenance, Recycling, & Sanitation
Trash and recycling is currently picked up within the Downtown Boston BID area on Mondays and Fridays.
Learn Your Trash and Recycling Days
City of Boston Department of Public Works
(617) 635-4900
City of Boston Graffiti Busters
311
City of Boston Pothole Repair
311
City of Boston Waste Reduction Division [Trash & Recycling]
311
City of Boston Street Lighting & Maintenance Division
311
City of Boston Water & Sewer Commission
(617) 989-7000
Transportation
City of Boston Transportation Department
(617) 635-4680
Zoning
City of Boston Zoning Board of Appeal
(617) 635-5300